Return Policies
Return & Exchange Policy
At [Your Store Name], we want you to be completely satisfied with your purchase. Here is our Return & Exchange Policy:
Return Window: You have 14 days from the date you receive your shipment to request a return or exchange for any item, provided it is in its original, unworn condition, in the original packaging with all tags and papers intact.
Non-Returnable Items: Customized watches made to your order, items marked as "final sale," or items damaged due to misuse cannot be returned.
Return Process:
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Contact Us: Email [] to request a Return Merchandise Authorization (RMA) number and your order number.
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Pack Securely: Pack the item securely in its original packaging or equivalent.
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Ship It Back: Ship the package to the address we provide. The customer is responsible for return shipping costs and any customs duties, unless the error was ours.
Refunds:
Once we receive and inspect the item, we will notify you of the inspection outcome and the status of your refund. If approved, your refund will be processed to your original method of payment within 10 business days. Please allow additional time for your bank or payment provider to complete the transfer.
Exchanges / Defects: If there is a manufacturing defect or shipping error on our part, we will cover all shipping costs to replace or repair the item.
Contact Us: For any questions, please contact us at [Support Email] or [Phone Number].
Note: This policy does not affect your statutory rights under applicable consumer protection laws in your country.